Terms & Conditions for our public open courses

First Aid for Mental Health – Level 2 is the only open public course available for booking, all our other courses are run in-house.

Open Courses

• Payment must be received within 14 days of the invoice date or in advance of the course, whichever is the sooner and regardless of booking date.

• Access to our user-friendly online learning system. This is where you can track your progress and access all the resources, videos, useful links, quizzes and reflective study elements of the course.
• Additional content that complements the qualification with supplementary resources, links for further reading, lots of signposting information, a discussion forum and more!
• Live online classes with a qualified facilitator
• A First Aid for Mental Health manual
• A digital certificate
• Lifetime access to a large digital library of resources

Open Courses

• If you notify us via email up to 28 days before the start date of a course and you have paid, you will receive a full refund less an administration fee of 20% of the course fee.
• If you notify us via email up to 28 days before the start date of a course and you haven’t yet paid there is no additional fee.
• If you withdraw for whatever reason within the 28-day period, the full fee will remain payable even if you are unable to nominate a substitute attendee.
• Substitutions should be received by us at least 48 hours prior to the course start date.

Refunds

• Once paid, fees for courses, workshops and other services are non-refundable.

• Courses can be paid for online by Debit/Credit Card, including Company Cards. By choosing this method you will have immediately confirmed and guaranteed your place on the course
• Organisations who would prefer an invoice with the options to pay online or by BACS/cheque, can book online and click ‘Bank Transfer’ and will be emailed within 1 to 2 weeks of booking. Places will be confirmed and guaranteed once payment has been made.
• Bookings made less than 28 days prior to the start of the course will require immediate payment.

• Invoices unpaid after 30 days will be passed onto a debt collection agency and incur a fixed charge of £40, £70 or £100 depending on the size of the invoice (under £1,000, under £10,000, and higher).
• This is in accordance with the Late Payment of Commercial Debts (Scotland) Regulations 2002.
• Automatic reminders for overdue invoices are sent 3 days after invoice is due and then every 7 days until day 28.
• On day 28 an email will be sent informing you that your invoice is being passed onto a debt collection agency.

• If you do not attend a course, and you have not previously informed us the full course fee remains payable and non-refundable.

• The costs for open courses are always listed on the individual course page on the MHScot website.

• On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and offered either a free transfer to another course date or a full refund of fees paid – the choices is yours.