Terms & Conditions

Booking Procedure for SMHFA Open Courses

Scotland’s Mental Health First Aid (SMHFA) is the only open public course available for booking, all our other courses are run in-house. Click HERE to register for our open public courses that run throughout the year.


Open Courses

  • Payment must be received within 14 days of the invoice date or in advance of the SMHFA course, whichever is the sooner and regardless of booking date.

In-House Courses (Updated Feb 2020)

  • All in-house service enquiries are dealt with via filling in a Booking Form once you have decided to go ahead.
  • When a Booking is agreed, the full fee is invoiced 2 months before the scheduled event date to allow payment to be received a month in advance. If this poses any problems, we are happy to accommodate alternative arrangements, but all courses need to be paid for in advance.
  • Client Confirmation and Terms of Business complete the arrangement.

What’s Included on Courses

  • Course fees include tuition on the day(s), all relevant course materials and refreshments. (unless otherwise stated)
  • A course summary and additional materials may be supplied for certain courses if this has been requested and paid for..
  • In-house courses arranged by the client may offer different arrangements.

Special Requirements

  • MHScot will make every effort to accommodate special requirements that have been notified 21 days in advance.
  • MHScot offers a limited number of concessionary discounts for individuals on ‘out of work’ benefits each year on our SMHFA Open Courses, so do get in touch to discuss.

Cancelling Open and In-House Courses and Refunds

Open Courses

  • If you notify us via email up to 28 days before the start date of a course and you have paid, you will receive a full refund less an administration fee of 20% of the course fee.
  • If you notify us via email up to 28 days before the start date of a course and you haven’t yet paid there is no additional fee.
  • If you withdraw for whatever reason within the 28-day period, the full fee will remain payable even if you are unable to nominate a substitute attendee.
  • Substitutions should be received by us at least 48 hours prior to the course start date.

In-House Courses

  • If you withdraw for whatever reason within the 28-day period, the full fee will remain payable.


  • Once paid, fees for courses, workshops and other services are non-refundable.

Cancellation by MHScot

  • On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and offered either a free transfer to another course date or a full refund of fees paid – the choices is yours.

Dress Code

  • There is no dress code; however, most participants choose to wear comfortable casual clothing.
  • Due to variable temperatures of air conditioned and heated rooms, wearing layers is advisable.

About In-House Courses and Workshops

  • We can provide our services or run courses at your own venue on a date that is convenient for you.
  • All course materials are included.
  • Full day courses for groups work best with 15-16 or less participants per course.
  • Shorter workshops can be run with up to 20 people.
  • Bookings are for a minimum of 8 delegates.
  • In-house courses are charged at a set rate per day or half-day.
  • For customised or bespoke courses, a development fee is charged based on our day/half-day rate.

What We Will Provide for In-House Courses

  • For bespoke courses and workshops, we will incorporate your requirements and submit a proposal for your approval.
  • Where appropriate, a pre-learning assessment will be provided.
  • Course handouts and workbooks.
  • An end-of-course evaluation and feedback report can be provided for an additional fee.
  • Additional services:
    • In addition and on request we can provide follow up services to individuals or organisations who may require ongoing support and guidance either in person and/or via email/phone.

Booking Confirmation for SMHFA Open Courses

  • Courses can be paid for online by Debit/Credit Card, including Company Cards. By choosing this method you will have immediately confirmed and guaranteed your place on the course
  • Organisations who would prefer an invoice with the options to pay online or by BACS/cheque, can book online and click ‘Bank Transfer’ and will be emailed within 1 to 2 weeks of booking. Places will be confirmed and guaranteed once payment has been made.
  • Bookings made less than 28 days prior to the start of the course will require immediate payment.

Late Payment Fee

  • Invoices unpaid after 30 days will be passed onto a debt collection agency and incur a fixed charge of £40, £70 or £100 depending on the size of the invoice (under £1,000, under £10,000, and higher).
  • This is in accordance with the Late Payment of Commercial Debts (Scotland) Regulations 2002.
  • Automatic reminders for overdue invoices are sent 3 days after invoice is due and then every 7 days until day 28.
  • On day 28 an email will be sent informing you that your invoice is being passed onto a debt collection agency.

Course Transfers

  • There is no charge for transferring your booking to the same course on an alternative date provided you notify us by email up to 6 weeks before the course start date, so that we have enough time to fill the space. This is subject to availability on the alternative date.

Non-Attendance on SMHFA Open Course

  • If you do not attend a course, and you have not previously informed us the full course fee remains payable and non-refundable.

SMHFA Open Course Venues

  • Details of the specific venue will always be detailed on our website
  • Disabled access is available at most but not all venues. The availability of disabled access will be noted on our website under the venue details. Please call if you require confirmation of this.

Our Learning Programmes

  • We offer a pick and mix learning approach called “MHScot Your Way
  • These are tailor-made/bespoke courses and workshops adapted to your needs. (subject, group size, timing etc.)
  • Workshops are usually around 3 hours long.
  • If you would like to arrange a bespoke package please provide at least one month’s notice in order to give us adequate time to adapt the content to your requirements.


  • Contact us and let us know your requirements and we’ll provide you with a quote with all the information you require.
  • There are discounts available to registered charities and third sector organisations.
  • Having an in-house course is an economical way to arranging training for multiple delegates and also saves on travel costs.
  • You can make further savings by sharing the costs with other organisations in your area.
  • The costs for open courses (not in-house) are always listed on the individual course page on the MHScot website.

MHScot's Working Hours

  • MHScot works very flexibly as are our working hours.
  • An auto-response on emails will be in place should any of us be away for any length of time.
  • As we are a small organisation we will respond to any enquiry within a reasonable timescale of up to 5 working days.

Upon booking you confirm that you have read, understood and agreed to these Terms and Conditions.

We regularly review these Terms and Conditions to make sure that they are as easy to understand as possible. If there is anything that doesn’t make sense, please could you let us know so that we can make amendments.